Terms of service

Terms and Conditions

By placing an order on racketup.nl, the customer agrees to these terms and conditions and confirms that they have the right to use any design provided.

Article 1 – Definitions

In these terms and conditions:

  • Cooling-off period: the period during which the consumer may exercise the right of withdrawal;

  • Consumer: a natural person not acting in the course of a profession or business who enters into a distance contract with the entrepreneur;

  • Day: calendar day;

  • Continuous transaction: a distance contract concerning a series of products and/or services, for which the obligation to deliver and/or receive is spread over time;

  • Durable medium: any device that enables the consumer or entrepreneur to store information directed personally to them, in a way that allows future access and unchanged reproduction.

Article 2 – Identity of the Entrepreneur

M-Commerce
Amalienborg 8
2761MW Zevenhuizen
Netherlands

Phone: +31 6 18675329 (reachable between 08:00–18:00)
Email: info@racketup.nl
CoC number: 72728973
VAT ID: NL002336460B78

Article 3 – Applicability

These terms and conditions apply to every offer made by the entrepreneur and to every distance contract established between entrepreneur and consumer. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur shall indicate how the terms can be viewed and that they will be sent free of charge upon request.

Article 4 – The Offer

The offer includes a complete and accurate description of the offered products, digital content, and/or services, detailed enough for consumers to evaluate. Each offer clearly states the rights and obligations attached to acceptance.

Article 5 – The Agreement

The agreement is concluded at the moment of acceptance by the consumer, subject to the conditions outlined. If concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the data transfer and ensure a safe web environment.

Article 6 – Right of Withdrawal

The consumer has the right to cancel a purchase contract within 14 days without providing a reason. The 14-day period starts on the day the consumer or a third party (not the carrier) receives the product.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, the return shipping costs are borne by the consumer. The entrepreneur shall refund all payments, including any delivery charges, within 14 days after the consumer's withdrawal notification.

Article 8 – Exclusion of Right of Withdrawal

The entrepreneur may exclude the following products from withdrawal if clearly stated before the agreement:

  • Products made to the consumer’s specifications or personalized;

  • Perishable goods or those with a limited shelf life.

Article 9 – Price

Prices will not be increased during the validity period, except for changes in VAT. Exceptions include products tied to financial market fluctuations beyond the entrepreneur’s control.

Article 10 – Conformity and Warranty

The entrepreneur ensures that products/services conform to the agreement, specifications, and applicable legal standards. Manufacturer guarantees do not affect statutory rights. Defects or incorrect deliveries must be reported within 4 weeks. Returns must be in original packaging and unused condition. The warranty term matches the manufacturer’s warranty. Warranty is void if:

  • The product has been altered or repaired by the consumer or third party;

  • The product was misused, poorly handled, or used contrary to instructions;

  • Defects result from government regulations concerning material specifications.

Article 11 – Delivery and Execution

The entrepreneur takes great care in processing orders and service requests. The delivery address is the one specified by the consumer. Accepted orders are executed within 30 days unless otherwise agreed. Delays will be communicated within that period. All delivery times are indicative. No rights can be derived from them. In case of termination due to delay, payments will be refunded within 14 days. If delivery proves impossible, a replacement may be offered. Replacement items are clearly marked and subject to withdrawal. The entrepreneur bears the risk of loss/damage until delivery.

Article 12 – Continuous Transactions: Duration, Termination, and Renewal

Termination

  • The consumer may terminate a continuous agreement at any time with a notice period of one month.

  • Fixed-term agreements can be terminated at the end of the term with a notice period of one month.

  • Termination must be possible at any time, in the same way the agreement was entered into.

Renewal

  • Fixed-term agreements may not be automatically extended.

  • Exceptions apply to newspapers/magazines (max 3 months) and trial subscriptions, which end automatically.

Duration

  • If the agreement lasts more than one year, the consumer may cancel at any time after one year with one month’s notice, unless early termination is unreasonable.

Article 13 – Payment

Unless otherwise agreed, payments must be made within 7 working days after the withdrawal period. In service agreements, this term starts upon confirmation. Consumers must report incorrect payment information immediately. In case of late payment, reasonable costs may be charged.

Article 14 – Complaints

The entrepreneur has a transparent complaints procedure. Complaints must be submitted within 7 days after the consumer detects a defect. Complaints are answered within 14 days. If more time is needed, a notice with an estimated response time is sent. Unresolved complaints may become disputes. Complaints can be submitted via the EU ODR Platform. Filing a complaint does not suspend obligations unless agreed otherwise. If justified, the entrepreneur may replace or repair the product free of charge.

Article 15 – Disputes

Only Dutch law applies to agreements between the entrepreneur and consumer. The Vienna Sales Convention does not apply.

Article 16 – Additional or Deviating Provisions

Additional or deviating terms must not disadvantage the consumer and must be documented in writing or in a retrievable format.

Article 17 – Intellectual Property and Upload Liability

If the consumer provides design material, images, texts, or other content for the production of personalized products, the consumer guarantees that he/she has the right to use this material and that no infringement is made on intellectual property rights of third parties.

The consumer fully indemnifies Racket Up against all claims from third parties due to infringement of copyrights, trademark rights, or other intellectual property rights resulting from the use of material provided by the consumer.

Racket Up reserves the right to refuse orders if there is reason to believe that intellectual property rights are being violated, without being liable for any compensation.